FAQs
How do I track my order?
You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please check your promotions, junk, and spam folders before reaching out as the email sometimes ends up there.
Shipment and Fulfillment Estimated Times
The fulfillment time in the warehouse from the order being created in the system to leave the warehouse is 1-3 business days.
The time to ship after the fulfillment time is
● Northeast: 2-4 business days
● Midwest: 3-5 business days
● Southeast: 4-7 business days
● West: 6-9 business days
What States can you ship to?
At this time we can ship to the following states: AZ,CA,CO,CT,DE,FL,GA,ID,IL,IN,
Do I need to be home to receive my package?
Someone 21+ with a photo id must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order.
Can I ship to a P.O. Box?
Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an adult signature.
Can I add or remove a product from my order after the order is placed?
Unfortunately not at the moment.
Refund Policy
We are only able to process refunds when the item has been returned to us (failed delivery attempts). This process of returning the item to us can take up to 15 business days.
My product arrived damaged, can I return it?
Unfortunately, we are currently unable to accept returns. Please reach out to us at orders@thefortdistillery.com with a picture of the damage and we will assist you.
How old do you have to be to place an order?
21 or older.
I ordered multiple products but I only received some of them. What happens next?
Sometimes when multiple boxes are shipped, some can be lost or misplaced. Please reach out to customer service so we can look into it and help you.
Do you ship outside of the USA?
Unfortunately, not at the moment.
Why do you have a minimum order of $40?
Because our cocktails are priced very affordably, and there is a decent amount of work involved in packaging them for shipping, we would lose money if you were to order only a single bottle.